Incidents

🎯 Overview

• When a kapptivate alert is triggered (threshold exceeded, repeated failures, abnormal latency, etc.), an incident is automatically generated.

  The Incidents section allows you to:

  • view ongoing and resolved incidents
  • analyze the alerts that triggered the incident
  • check the incident duration
  • filter and search within the history
  • manually close an incident if necessary

  Incidents are directly linked to the alert rules configured on your tests.

   

📊 Accessing the Incidents Dashboard

• From the kapptivate platform, open the Incidents section.

  You will see a dashboard displaying:

  • the number of ongoing incidents
  • the number of resolved incidents
  • the detailed list of triggered incidents

  For each incident, you can review:

  • the related alert type
  • the incident duration
  • its current status

  

   

🔎 Filtering and Searching Incidents

• Use the filters to refine your analysis:

  • Date range: adjust the time period being analyzed
  • Status:
    • Ongoing
    • Resolved
    • Canceled

  These filters help you quickly isolate:

  • an incident that is still active
  • a series of incidents over a specific time period
  • a one-time abnormal behavior

✅ Closing an Incident

• To manually close an incident:

  • click the “…” menu on the relevant row
  • select Close incident

  ⚠️ Closing an incident does not modify the alert configuration.

  If the alert condition is still present (for example: repeated failures of a test on a specific robot), a new incident may be generated.